holidayheroes® Flex Terms
FAQ

Price Lock

What is Price Lock?

Do you need more time to think about wether to take the offer or not, but want to avoid price increases?
With us you can lock the price offered for 8 hours without obligation.

How do I lock the price?

✔️ Register with us.
✔️ Find your holiday package and follow the link to lock the price on the offer page.
✔️ A pop-up opens, read information and enter passenger details.
✔️ Check your inbox and simply follow the instructions in the email we sent you.

How long do I have to think about it?

You have 8 hours to complete the booking for this price.
However, the prerequisite is that not all spots are taken away during this time.

Do I already have a reservation?

No, you don't have a reservation yet. You have only secured the price for your selected holiday package. Even if demand for this exact holiday package increases and prices increase, you will only pay the price you have locked.

Does it cost anything to lock the price?

No, as part of our hero-benefits, you can lock the price completely free of charge.

Do I commit to booking the package if I lock the price?

No, locking the price is completely non-binding. If you decide not to book the offer after the reflection period, then nothing will happen. You don't have to taker any further action.

Why can't I find the information anywhere in the offer that I can lock the price?

Check whether you are logged in or not. Only registered customers can see the function to lock the price.

Is it possible that I don’t end up getting the offer?

Yes, that can happen. You don't have a reservation yet, you just secured the price. If all seats on the plane or rooms in the hotel are sold out within the 8 hours that you have time to think about it, we will unfortunately no longer be able to book the holiday package for you.

What happens if I don't complete the booking?

Nothing at all! If you decide not to book the offer after the reflection period, then nothing will happen. The price lock is completely non-binding.

Is there a limit to my free price locks?

If you are registered as a hero on our website, you can lock the price for free twice a month.