European OS platform
According to EU Regulation No. 524/2013 on online dispute resolution in consumer matters (alternative dispute resolution in accordance with Art. 14 Para. 1 ODR-VO and Section 36 VSBG), from January 9, 2016, consumers have the opportunity to resolve disputes with Entrepreneurs in connection with online sales contracts or online service contracts can be settled out of court via an online platform (OS platform).
If you have concluded a service contract with us (this is the case if we arrange services for you from third parties as a travel agency), these regulations apply. This platform is set up by the EU Commission and is made accessible in particular via the “Your Europe” portal (www.ec.europa.eu/consumers/odr) Please note: According to the EU Commission, the OS platform will be accessible to consumers from February 15, 2016. Our email address is: team@holidayheroes.de
